Audit
Free audit of your current site (or your current lack of one). Score, issues, and the specific opportunities we see in plain English.
You keep the report whether you hire Axis or not. The audit is the only conversation that happens before money changes hands. Most reports go out within one business day. The audit is calibrated to tell you whether small business website design is even the right starting service, or whether the gap is somewhere else.
Most reports identify three or four high-impact fixes that owners can act on without any retainer at all. The audit is built to be useful even to readers who never become Axis clients, because the only way the relationship works is if it earns the work.
What the audit tests, in plain English: how fast the site loads on a phone, how the site reads to a Google bot, how the call-to-action path actually flows, and whether the site is set up to convert the visitors who arrived through organic search.
Plan
Once we agree to work together, the plan stage locks the scope. Page list, content model, schema set, performance targets, timeline, price.
You sign it. We sign it. Then we build. Nothing falls out of scope quietly because nothing is vague to start with. Hidden costs are the single most common complaint owners have about their last small business website design project; the signed plan is how Axis sidesteps that pattern.
The plan also names the people who will do the work (one operator, named) and the channels the work will run through (email and scheduled call, no chat-app revisions with no paper trail). Buyers ask for both. The plan delivers both in writing before any code gets touched.
The plan also captures the handover terms upfront: which credentials go in your name, which files belong to you at launch, and which knowledge transfers happen before the final invoice. The handover document at launch then matches the plan exactly, with no last-minute clauses added under pressure.
Build
Hand-coded site, tested against Core Web Vitals at every step. Mobile first, because more than half of small-business traffic comes from a phone.
Every page gets a preview link about halfway through, so you can flag anything before launch instead of after. The result is a site that loads fast on broadband, loads fast on a phone in a coffee shop, and keeps loading fast a year from now.
Every small business website design Axis ships is mobile-first from the first wireframe. That is not a marketing claim; it is the default starting point. More than half of small-business traffic is a buyer on a phone, often searching while standing in a parking lot deciding whether to call you or the next listing. The build assumes that buyer is the primary audience and engineers the page weight, the layout, and the call-to-action flow for them.
Grow
Monthly retainer covers rank tracking, fresh content, citation work, and direct fixes when search throws a curveball.
The retainer is month-to-month with no cancellation fee, because the work earns the renewal every month. Most projects add the retainer at launch and keep it for the first twelve months because that is the window where compounding actually shows up in the report.
After month twelve the conversation is different. Some clients keep the retainer for ongoing growth. Some step it down to a maintenance-only level once the foundation is set. Some take the work in-house and we hand over the documentation. All three outcomes are honest endpoints, and the retainer is structured so the choice is the client's, every quarter.
Monthly reporting on the retainer ties to three numbers: calls from organic, form fills from organic, and direction requests on the Google Business Profile. The work either moves those three numbers or it does not, and the report says which is which. No dashboard, no impressions, no abstractions.